Q: Do I have to pay extra for any congestion charges or parking fees?
A: This is the single charge that may be extra for your move-out cleaning service. Our team will always try to find a free spot to park. Nevertheless, if such place is not available, then the customer is asked to cover the parking fee while the technicians clean the rental property. In case the estate is within the congestion zone, then the customer is required to meet the charges. If not, the service may occur during the weekend (or on a bank holiday) when the congestion charges in London do not apply.
Q: Do you clean windows from the outside?
A: Yes, but this job is not included in the end of lease cleaning service. If you want to have exterior window cleaning additionally, it will be charged as a separate service. However, if you choose to have your windows cleaned, we will grant you with a special discount for booking our combined services when moving out.
Q: Do you require a deposit?
A: We require deposits only if the booking is over £400. Occasionally, we might ask for our clients’ card details but just to secure the arrangement on our schedule. However, the payment is usually settled upon job completion and after the final move-out inspection of the work done at your rental.
Q: Do you provide the cleaning materials and equipment?
A: Our end of tenancy cleaning team will bring all materials and equipment necessary for the completion of the service.
Q: How many cleaners will you send?
A: The end of lease cleaning team can consist of up to 6 professional cleaners. It depends on the size of the property. We send as many technicians as necessary for the timely completion of the service.
Q: Do you clean carpets and upholstery?
A: All carpets and upholstered furnishings will be vacuum cleaned. If you need those done up to professional standards – you can add carpet cleaning or upholstery cleaning. We will provide you with a preferential price for combined services when you make your booking.
Q: How much does it cost to have carpets cleaned too?
A: We can offer you deep hot water extraction or dry chem cleaning for your carpets. You can add a professional end of lease carpet cleaning to your booking at a preferential price or book this service alone. You can check the prices for rug and carpet cleaning here.
Q: Do you clean the oven?
A: Yes, the professional oven cleaning is always part of the post-lease service. The appliance will be dismantled, and the removable pieces will be put in a dipping container filled with a specialised cleaning solution that easily dislodges grease and grime. Both inside and outside of the oven will be scrubbed and wiped, as well.
Q: Can you perform the service while I am away from the property?
A: Yes, our team can work while you are away, but you have to agree to arrange a key pick-up. You can also pay for the end of lease cleaning service with a card.
Q: Do you charge by the hour or per job?
A: The end of tenancy cleaning is priced per job, which means that the technicians will stay on site until the rental property is thoroughly done. Hours are not what define the cost of the end of lease cleaning.
Q: What happens if the team misses something?
A: Although it’s highly unlikely that our team overlooks a spot on site if the technicians have skipped something during the initial visit, then you need to notify us within 72 hours, and we will arrange a second cleaning of your rental property.
Q: What happens if a cleaner damages something during the service?
A: All end of lease cleaners are fully insured so you will receive fair compensation if something like this happens. Still, rest assured all technicians are quite diligent but careful so you probably won’t have to deal with such situation at all.
Q: Do I need to move furniture?
A: in general, this is not necessary. However, it might be appropriate if your rental has a lot of furnishing. To guarantee that you will collect your deposit, the move-out cleaners will have to vacuum and mop beneath heavy furniture like sofas, cupboards, etc.
Q: Do you clean blinds as part of the service?
A: Yes, the technicians can vacuum or wipe the blinds as part of the service.
Q: Do you clean chandeliers and/or ceilings?
A: Yes, we do, but only if they are easy to access.